Cancellation and Refund Policy


At LUXURIO CRAFT, we aim to ensure that you are completely satisfied with your purchase. However, we understand that sometimes you may need to cancel an order or request a refund. Please read through our cancellation and refund policy below to better understand the process:

1. Cancellation Policy

1.1. Order Cancellation by Customer

  • You may cancel your order within 24 hours of placing it, provided that the order has not yet been shipped.
  • To cancel your order, please contact our customer support team at:
  • Once the order is shipped, cancellations will no longer be possible. However, you can request a return after receiving the item.

1.2. Order Cancellation by LUXURIO CRAFT

  • We reserve the right to cancel any order at our discretion under the following circumstances:
    • The product is out of stock.
    • There is a pricing error.
    • Any unforeseen issue arises.
  • If your order is canceled by us, you will be notified immediately.
  • A full refund will be processed to your original payment method.

2. Refund Policy

2.1. Eligibility for Refund

  • You may be eligible for a refund if:
    • You are dissatisfied with the product.
    • You have received an incorrect or damaged item.
  • To initiate a refund, you must notify us within 7 working days of receiving the product.
  • The product must be in its original, unused condition with all tags and packaging intact.

2.2. How to Request a Refund

  • Contact our customer service team at:
  • Provide the following details:
    • Order Number
    • Photos of the product (if damaged or incorrect)
    • Brief description of the issue
  • After our team verifies the issue, we will guide you through the return process.

2.3. Refund Process

  • Refunds will be processed once the returned product is received and inspected.
  • The refund will be credited to your original payment method within 7-10 business days.
  • Processing times may vary depending on your payment provider.

3. Non-Refundable Items

  • Custom-made or personalized items cannot be returned or refunded unless they are damaged or defective upon arrival.
  • Sale or discounted items are not eligible for refunds.

4. Return Shipping Charges

  • Customer Responsibility:
    • Return shipping charges are to be borne by the customer unless the item is damaged or incorrect.
  • LUXURIO CRAFT Responsibility:
    • If the item received is damaged or incorrect, LUXURIO CRAFT will cover the return shipping costs.

5. Exchange Policy

  • If you wish to exchange an item, please contact us within 7 days of receiving your order.
  • Exchanged items must be:
    • Unused and in their original condition.
    • With all tags and packaging intact.
  • Exchange requests are subject to availability of the item.

6. Contact Information

If you have any questions regarding cancellations, refunds, or exchanges, please free to reach out us at:

  • Email: care.luxuriocraft@gmail.com
  • Phone: +919026799979
  • Address: 09, Golden Compound, Pokharpur, Jajmau, Kanpur (U.P.) – 208010, INDIA

7. Final Note

Thank you for choosing LUXURIO CRAFT. We value your trust and strive to provide you with the best customer experience possible.